What is EmployeeRates.Com?

 EmployeeRates.Com or better known as eR, is a travel and entertainment discount program offered exclusively to hospitality employees worldwide. eR program benefits employees and employers across all segments of the hospitality industry.  As an example, eR allows a restaurant server to get Employee Rates at a hotel, car rental, Airline, Cruise etc. This benefit was never before there for a regular hospitality employee.

            1. How do I register my Hotel/ Casino/ Restaurant/ Car Rental Etc?

 From HOME page click NEW EMPLOYER.Enter your property number and if your property is in our database, all information will be populated. If not you have the option to enter them. Your primary email and the password will be used later to log in as the Employer. Secondary email is required to contact someone else in your absence.

            2. What do I do once I receive the approval email?

  Go to www.EmployeeRates.Comand click on “EMPLOYER LOG IN”. Use your Category such as Hotels, your email and the password to log in. If you are a HOTEL/ CASINO or a RESORT, enter property information, photos, rates you want to offer the hospitality employees and the number of rooms you would like to authorize. Then enter your employee information in ADD EMPLOYEE section. Save all your inputs and your employees are now ready to use the system.

            3. Can I change the information about my property?

Yes. You may change or delete information at any time. You can change your rates, room allocation, Discount amount, employee information as you wish. You can add new employees and delete terminated employees as needed. Just log in the “EMPLOYER LOG IN”

            4.  Can I cancel my membership at anytime?

Yes. You can. There is no penalty. Your employees will be able to use the system regardless of your membership. However other members will not be able to use your property.

            5. How do I know if my employees are using the system?

You can send us an email requesting the usage by your employees as well as by all the other Hospitality Employees to get the report.

            6. Can employee’s family members use the benefits?

No. This is a system only for the hospitality employees. Once employees register their name, it will be hard coded so the name can not be changed at the time of the reservation.

            7. Our industry has a high turnover. What do I do when an employee leaves?

This is a life time membership for the employees. They will be able to use the system any time.

            8. How do I know a terminated employee is not using the system?

Every time an employee logs in to the system, you will be sent an email saying the employee had logged in to the eR system. This email only informs you the employee has logged in. This is your second opportunity to delete any terminated employee. It is best interest to make sure the terminated employee is deleted from the system as soon as they leave.

            9. How much does it cost?

Your annual membership is based on the size of your property. It is less than a penny per day per employee!!! A great investment on your employees.

            10. Do employees have to pay?

There is a nominal Service Fee they need to pay every time they make a reservation. Currently, it is $4.00 per reservation. If they make a multiple reservation such as a rental car and Airline at the same tome, fee is still $4.00. If they log out and log in, they need to pay another $4.00 as a Service Fee.

            11. Are there any other Fees?

No. No hidden or GDS fees. You only pay the ANNUAL Membership fee.

            12. Can employee cancel or change reservations?

Yes. They need to call the property directly. No restrictions from eR but all the restrictions from the property applies. eR service fee is non refundable.

            13. We belong to a management company. Can we offer our own rates for the company employees as well as regular employee rates for the other hospitality employees?

Yes. This option is available for an additional fee. Please send us an email requesting the service.

            1. I am a Hospitality employee and how do I use your benefits?

All you have to do is to register in our site. Then go to  “REGISTERED EMPLOYEE LOG IN” in the home page. Use your first, last name, password and the telephone number where you work to log in.  You are now ready to enjoy all the benefits offered to you by all the other hospitality employers.

            2. Can my family members use the system?

This great benefit is for Hospitality Employees only. If your family member is working for a hospitality company, they need to register separately. If they do not work for the industry, they are not eligible to get the benefits.

            3. I am a member and I tried to book a flight but there are no employee discounts available?

All rates and discounts are based on availability by all segments. Your employer is encouraged to close the discounted rates when you are busy as well. Other employers will do the same.

            4. How much it costs and why do I have to pay?

This is a life time free membership and it is the best part of the benefits !

             5. Can I still use the system if I leave my current employer?

Yes. We encourage you to update your profile when you go to another employer.

            6. What is so special about EmployeeRates.com?

This type of a benefit was never before offered to Hospitality Employees. If you work for any hotel chain such as Marriott,  eR allows you to stay at another brand such as a Hyatt or Holiday Inn. If you work in a cruise ship, you can get hotel and car rental discounts. Free standing restaurant employees now can get special discounts at hotels and airlines etc.

            7. I work at a national brand hotel. We already have employee rates program by them. So why should I use eR?

These programs are wonderful and you should use them first. However, just in case your branded hotel is not available in the city you are travelling, you now have the option to stay at another branded hotel on the discounted rate. This site also provides you other discounts such as car rentals, airlines, restaurants. It is also good to stay at a different hotel so you can experience different products.

            8. My owner has only one Restaurant and we don’t belong to a chain. Can I still use all the benefits?

Yes. This is the essence of eR. Regardless of the size of your company, you are under one umbrella for all the benefits.

            9. What happens when I make a reservation?

You need to pay at the time of reservation except for restaurant reservations. You will receive a confirmation number from eR by an email. This is all you need to use the benefit. 

            10. Can I cancel or change a reservation?

Yes. You need to call the property direct. Give your name and the arrival date first. Do not use the confirmation number you received in the email. All applicable property policies apply for cancels and changes.

            11.How do you guarantee I get the benefits?

Suppose you work for a hotel and you look for a hotel in another city. If eR does not have a hotel in that city, we will find one and make the reservation for you. Just send us an email with details and we will contact you soon.

            12.Who do I contact you if I have a question about the program?

Please email contact@employeerates.com and we will get back to you promptly.